Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of Richard Casino, available at richardbet-au.com and operated under the brand name Richard Casino. By creating an account, depositing funds, placing bets or otherwise using the services on richardbet-au.com, you agree to be bound by these Terms. If you do not agree, you must not use the site.

Effective date: 1 January 2026

Definitions

For the purposes of these Terms:

"Operator" means Hollycorn N.V., a company registered in Curaçao (Registration No. 144359), with registered address at Scharlooweg 39, Willemstad, Curaçao, holding an online gambling licence 8048/JAZ2019-015 issued by Antillephone N.V., and, where applicable, its wholly-owned subsidiary Libergos Ltd (Registration No. ΗΕ 371971, Cyprus) acting as a payment processing agent for certain methods.
"Website" or "Site" means the online gambling platform Richard Casino operated at richardbet-au.com, including all subpages, mobile versions and mirror domains used to maintain access.
"Richard Casino" means the brand under which the Operator provides online casino services through richardbet-au.com.
"User" or "Player" means any natural person who accesses the Website, creates an account ("Player Account"), deposits funds, places bets or otherwise uses the services.
"Account" or "Player Account" means a personal account opened and maintained by a Player on the Website.
"Services" means the online gambling and related services offered on the Website, including casino games, live casino games, promotional offers and ancillary features such as chat.
"Bet" or "Wager" means any sum of money staked by a Player on a game or event offered on the Website.
"Real Money Balance" means funds deposited by the Player, winnings from such funds, and any other cash funds available for withdrawal, excluding bonus funds.
"Bonus" or "Bonus Funds" means any promotional value (including free spins, bonus cash, cashback, tournament prizes or other incentives) credited to a Player Account subject to specific conditions and wagering requirements.
"Wagering Requirement" means the total value of bets that must be placed using Bonus Funds and/or Real Money Balance before Bonus Funds and winnings derived from them become withdrawable.
"Restricted Jurisdiction" means any country or territory in which the offering of online gambling services by the Operator is unlawful, restricted, or where the Operator has decided not to accept Players. This includes jurisdictions where the Interactive Gambling Act 2001 (Australia) or similar legislation applies to prohibit certain interactive gambling services.
"KYC" means "Know Your Customer", being identity verification and due diligence procedures carried out by the Operator.
"ACMA" means the Australian Communications and Media Authority.

Account Registration

Eligibility and Age Requirements

Minimum age: You must be at least 18 years old to create an Account and use the Services. If the legal age for gambling in your jurisdiction is higher, you must meet that higher age requirement.
Local law responsibility: You are solely responsible for ensuring that your use of the Website complies with all applicable laws, including the Interactive Gambling Act 2001 (Cth) and related Australian legislation. The Services are offered from Curaçao and are not authorised or regulated by Australian authorities.
Prohibited territories: The Operator may, at its discretion, treat certain countries (including but not limited to those listed by ACMA or other regulators) as Restricted Jurisdictions and refuse or close Accounts from such locations.

Account Creation Process

You must provide accurate and complete information during registration, including full name, date of birth, residential address, email address, and, where requested, phone number.
You may be required to verify your email address by clicking an activation link sent to the email used for registration.
The Operator allows one Account per person, household, IP address, device, and payment instrument. Duplicate Accounts may be closed and balances and Bonuses cancelled or confiscated where justified under these Terms.

KYC and Verification

The Operator may at any time request KYC documentation, including but not limited to:
- Government-issued photo identification (passport, driver's licence, national ID);
- Proof of address (utility bill, bank statement, or government letter not older than three months);
- Proof of ownership of payment methods used (card copy with masked digits, e-wallet screenshot, bank statement);
- Any additional documents required to satisfy anti-money laundering ("AML"), counter-terrorism financing ("CTF") and responsible gambling obligations.
Pending successful verification, the Operator may restrict deposits, withhold withdrawals, or suspend the Account.
If you fail to complete KYC within a reasonable period after request, the Operator may close your Account and, subject to AML/CTF obligations, return any remaining Real Money Balance to the original payment method where feasible.

User Obligations and Account Security

You must:
- Provide true, accurate, current and complete information and keep it up to date;
- Keep your login details and password confidential and not disclose them to any third party;
- Not allow any other person to access or use your Account;
- Not use another person's identity or payment methods without their authorisation and legal right;
- Inform the Operator immediately via [email protected] if you suspect your Account has been compromised.
You are fully responsible for all activity conducted through your Account, including any Bets placed, whether or not they were authorised by you, unless the Operator has failed to implement reasonable security measures.

Betting & Gameplay Rules

General Rules of Play

The rules of each game (including return-to-player information, paytables and special features) are provided within the game itself by the relevant software provider and form part of these Terms.
All Bets must be placed through the Website interface using your Player Account. Bets placed in any other way are invalid.
You must have sufficient available balance (Real Money Balance and/or Bonus Funds, as applicable) to cover the full amount of the Bet at the time of placing it.
Minimum and maximum Bet amounts vary between games and are displayed within each game. Certain games or tables may be reserved for Players with specific stake levels.

Placing, Modifying and Cancelling Bets

A Bet is deemed accepted and valid once it is registered on the Operator's servers and appears in your game history.
After a Bet has been accepted, you generally cannot cancel or modify it. Any exception (for example, cash-out or partial cash-out features) will be clearly indicated in the relevant game and is subject to the game provider's rules.
If a game round is interrupted or disconnected after you have placed a Bet but before the outcome is determined, the Operator will:
- Attempt to resume the game round when you reconnect, or
- If resumption is not technically possible, settle the Bet according to the game provider's logs and rules or deem the Bet void and refund the stake to your Account.
In case of a clear error (including but not limited to software malfunctions, displayed odds or paytables, or system failures) that affects the settlement of a Bet, the Operator may declare the Bet (or affected part of it) void. In such cases, stakes will be refunded and any erroneously credited winnings reversed.

Live Casino and Chat Conduct

When using live casino tables or chat features, you must:
- Treat dealers, staff and other Players with respect and courtesy;
- Not use offensive, abusive, defamatory, racist, sexist, threatening or otherwise inappropriate language;
- Not advertise other websites, services or products;
- Not attempt to collude with other Players or manipulate game outcomes.
The Operator may monitor chats and live interactions and may mute, suspend or permanently ban Users who breach these standards.

Prohibited Behaviour

You must not:
- Use any automated systems, bots, scripts or software designed to gain an unfair advantage;
- Exploit bugs, loopholes or malfunctions in games or the Website;
- Engage in bonus abuse, arbitrage betting, chip dumping, or similar unfair strategies;
- Attempt to launder money or fund terrorism through the Website.
If the Operator reasonably suspects fraud, collusion, technical abuse or other prohibited behaviour, it may:
- Void affected Bets and cancel winnings;
- Confiscate Bonus Funds and associated winnings;
- Report suspicious activity to relevant authorities and regulators;
- Close or suspend your Account.

Bonus Terms

General Bonus Conditions

Bonuses, free spins, cashback, tournaments and other promotions offered by Richard Casino on richardbet-au.com are subject to these Bonus Terms as well as any specific promotion rules published on the Website.
By accepting a Bonus (for example by opting in, entering a bonus code, or claiming an offer in the cashier), you agree to all applicable conditions.
Unless explicitly stated otherwise, Bonuses are available only once per person, household, IP address, device, and payment method.

Bonus Activation and Wagering

Each Bonus will specify:
- Eligibility criteria (e.g., minimum deposit, specific payment method, country eligibility);
- The amount or percentage of the Bonus or number of free spins;
- The applicable Wagering Requirement (for example, a multiple of the Bonus amount, deposit amount, or both);
- The timeframe within which the Wagering Requirement must be met (for example, a set number of days from activation).
Only Bets placed after a Bonus is activated and while it remains active count towards the Wagering Requirement, and only on games and stake sizes that qualify according to the promotion rules.
If the Wagering Requirement is not met within the specified timeframe, the Bonus and any associated winnings may be forfeited.

Game Restrictions and Irregular Play

Certain games may be excluded from Bonus play or may contribute only partially (e.g., a lower percentage) towards the Wagering Requirement. These restrictions are listed in the specific promotion rules.
The following actions are generally considered irregular play and may result in Bonus cancellation and confiscation of winnings:
- Placing large Bets or maximum allowed stakes using Bonus Funds to accumulate winnings followed by reducing stake size to low risk;
- Low-risk or zero-risk betting strategies designed solely to meet Wagering Requirements;
- Using a Bonus to progress through game stages or features and later completing them with real money wagers.

Combining Promotions

Unless expressly permitted, only one active Bonus or promotion is allowed at any given time per Player Account.
The Operator may restrict the use of multiple overlapping offers, including deposit bonuses, free spins, cashback and tournament prizes, to prevent abuse.
If conflicting promotions are active, the Operator may determine the order of application and may cancel or adjust Bonuses to correct errors or abuse.

Withdrawal of Funds While a Bonus Is Active

Requesting a withdrawal before fulfilling the Wagering Requirement may result in:
- Cancellation of the active Bonus; and
- Forfeiture of Bonus Funds and any winnings generated from Bonus Funds.
Any Real Money Balance not associated with the Bonus will normally remain withdrawable, subject to these Terms and AML/CTF obligations.

Payments & Withdrawals

Deposit Methods and Processing

Richard Casino on richardbet-au.com may offer deposits via:
- Bank cards (such as Visa and Mastercard), which may be processed by Libergos Ltd in Cyprus;
- Bank transfers and instant banking solutions, where available;
- E-wallets and other electronic payment services;
- Cryptocurrencies supported and displayed in the cashier.
Available payment methods depend on your country, currency and other factors and are shown in the cashier section of your Account.
Minimum and maximum deposit limits, as well as any fees, are displayed in the cashier and may vary by method. The Operator is not responsible for fees charged by your bank, card issuer or payment provider.

Withdrawals

You may request withdrawals from your Real Money Balance via the cashier, subject to:
- Successful completion of KYC and any additional verification checks;
- Compliance with Bonus Terms where Bonuses are active or have been used;
- Applicable minimum and maximum withdrawal limits, as shown in the cashier;
- Use of the same payment method(s) used for deposit, where possible, in line with AML/CTF requirements.
The Operator aims to process withdrawal requests within a reasonable time frame shown in the cashier, but actual receipt of funds depends on third-party processors and banking networks.
The Operator may split large withdrawals into multiple instalments in line with internal procedures and limits.

Additional Checks, Holds and Chargebacks

The Operator may delay or withhold withdrawals if:
- Required to do so by law, regulator or court order;
- It suspects fraud, money laundering, chargebacks or other unlawful activity;
- Information provided by you is incomplete, inconsistent or requires further verification.
In case of chargebacks or payment disputes initiated by you with your bank or payment provider, the Operator may:
- Deduct the disputed amount, associated fees and costs from your Account balance;
- Close or suspend your Account; and
- Report the matter to relevant authorities and credit risk databases.

Refunds and Reversals

Deposits are generally final and non-refundable once used for Betting.
The Operator may, at its sole discretion and where justified, refund certain deposits or Bets (for example, in case of technical errors). Any such refunds may be net of transaction fees.
Refunding or reversing a Bonus-funded Bet may result in the associated Bonus being cancelled and related winnings voided.

Limitation of Liability

Operator's Obligations

The Operator will:
- Use reasonable care and skill to operate the Website and Services;
- Ensure that game outcomes are determined by certified random number generators or game provider systems, as applicable;
- Maintain reasonable technical and organisational measures to protect your data and funds.
The Operator's licence status can be verified via Antillephone N.V. at https://validator.antillephone.com/validate?domain=richardbet-au.com.

Exclusions of Liability

To the maximum extent permitted by applicable law, the Operator is not liable for:
- Any loss or damage arising from your failure to comply with these Terms;
- Telecommunications failures, internet outages, latency, or other technical interruptions beyond its reasonable control;
- Errors, bugs or defects in software or games provided by third-party suppliers, except where the Operator fails to act with reasonable care in selecting or maintaining such suppliers;
- Loss of data, winnings, Bonuses or opportunities due to Account closure or self-exclusion initiated by you or imposed for legal or responsible gambling reasons;
- Any decisions made by you based on information or results displayed on the Website, including misinterpretation of game rules.
The Website is provided on an "as is" and "as available" basis. No warranty is given that access will be uninterrupted or error-free.

Limitation of Maximum Compensation

Subject to any non-excludable rights you may have under mandatory laws, the Operator's total aggregate liability to you for any claim arising out of or in connection with the Website, your Account, or the Services (whether in contract, tort, negligence or otherwise) is limited to the lesser of:
- The amount of the Bet or transaction giving rise to the claim; or
- Your net deposits (deposits minus withdrawals) to the Website over the six (6) months preceding the event giving rise to the claim.
The Operator is not liable for any indirect, incidental, consequential or punitive damages, including loss of profits, loss of data or business interruption, even if it has been advised of the possibility of such damages.

Australian Law and Consumer Rights

The Services are offered from Curaçao and are not authorised by ACMA or any Australian gambling regulator. As an offshore operator:
- You may not have access to Australian dispute resolution schemes or ombudsmen;
- Australian consumer laws may offer limited recourse in practice.
Nothing in these Terms excludes any rights or remedies you may have that cannot lawfully be excluded under mandatory consumer protection laws.

Intellectual Property Rights

Ownership of Content

All intellectual property rights in and to the Website and its content, including but not limited to software, source code, databases, graphics, logos, trade names, trademarks, text and design, are owned by the Operator or its licensors.
Third-party trademarks, game titles, logos and other materials displayed on the Website remain the property of their respective owners and are used with permission where required.

Permitted Use

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only.
You must not:
- Copy, reproduce, modify, adapt, translate, distribute, transmit, publicly display, publicly perform, or create derivative works of any part of the Website or its content;
- Reverse engineer, decompile or disassemble the software used in connection with the Website, except where such activities are expressly permitted by law;
- Use any automated tool (including bots, crawlers or scrapers) to access or interact with the Website without prior written consent.

Privacy & Data Protection

The collection, use, storage and sharing of your personal data by the Operator is governed by the Privacy Policy available on richardbet-au.com.
By using the Website, you acknowledge that your personal data will be processed in accordance with that Privacy Policy for purposes including:
- Account creation and management;
- Provision of the Services and customer support;
- KYC, AML/CTF and responsible gambling monitoring;
- Compliance with legal and regulatory obligations;
- Marketing communications where permitted and subject to your preferences.
The Operator implements technical and organisational measures designed to protect your data against unauthorised access, loss or misuse, consistent with the laws applicable to Hollycorn N.V. and its service providers.

Changes to Terms

The Operator may amend these Terms from time to time, for example to reflect:
- Changes in applicable laws or regulatory requirements;
- Updates to the Services, payment systems or game portfolio;
- Adjustments to Bonus or risk management policies.
Where changes are material, the Operator will take reasonable steps to notify you, which may include:
- Sending an email to the address registered to your Account; and/or
- Displaying a notice or banner on the Website upon your next login.
Revised Terms will take effect from the date specified in the notice or, if no date is specified, from the date they are published on the Website.
If you do not agree with the updated Terms, you must stop using the Services and may request closure of your Account. Continued use of the Website after the effective date of the updated Terms constitutes acceptance of those changes.

Termination & Suspension

Termination by the Player

You may request closure of your Account at any time by contacting the Operator at [email protected].
Upon receiving your request, the Operator will:
- Process any pending withdrawals, subject to these Terms and AML/CTF checks; and
- Return any remaining Real Money Balance, where possible, to the original payment method.
Any active Bonuses and associated winnings may be forfeited upon Account closure, unless otherwise required by law.

Suspension and Termination by the Operator

The Operator may suspend or terminate your Account, with or without prior notice, if:
- You breach these Terms or any game-specific or promotion-specific rules;
- There is reasonable suspicion of fraud, collusion, bonus abuse, money laundering or other unlawful conduct;
- You provide false, misleading or incomplete information during registration or verification;
- You reside in, move to, or access the Website from a Restricted Jurisdiction;
- Required to do so by law, regulator, court order or lawful request from competent authorities.
Depending on the circumstances and applicable law, the Operator may:
- Void Bets that are not yet settled;
- Confiscate Bonuses and, in serious cases, winnings derived from fraudulent or abusive activity;
- Return all or part of your Real Money Balance to the original payment method or retain funds where required by law or a competent authority.

Dormant and Inactive Accounts

If your Account remains inactive (no login and no transactions) for a prolonged period, the Operator may classify it as dormant and apply procedures described in the Website's dormant account policy, which may include administration fees, subject to applicable law.

Governing Law & Jurisdiction

These Terms, your Account and your use of the Services are governed by the laws of Curaçao, excluding its conflict-of-law rules, to the extent permitted by mandatory law.
Any dispute, controversy or claim arising out of or relating to these Terms or the Services shall, in the first instance, be addressed through the Operator's internal complaints process (see Contact Information below).
If a dispute is not resolved through the internal complaints process, you may escalate it to the external regulator Antillephone N.V. as described below.
Subject to any escalation to Antillephone N.V., disputes may be submitted to the competent courts of Curaçao or to alternative dispute resolution mechanisms designated by the Operator, unless mandatory law grants you the right to bring proceedings in another jurisdiction.
For Players located in Australia, you acknowledge that:
- The Services are offered offshore and are not regulated by ACMA or any Australian state or territory gambling regulator;
- You are solely responsible for ensuring that accessing and using the Services does not contravene the Interactive Gambling Act 2001 or any other local laws;
- You may not have access to Australian-based dispute resolution schemes in relation to your use of this Website.

Contact Information

Customer Support and Complaints

Primary support and complaints email: [email protected]
This email is the main contact point for:
- General enquiries about your Account or the Services;
- Technical issues, payment questions and game queries;
- Formal complaints and dispute submissions.
When submitting a complaint, please provide:
- Your full name and registered email address;
- Your Account username;
- A clear description of the issue and relevant dates;
- Any supporting documentation (e.g., screenshots, transaction IDs).

Operator and Corporate Addresses

Operator (Owner of Richard Casino):
Hollycorn N.V.
Scharlooweg 39
Willemstad, Curaçao
Registration No.: 144359
Licence No.: 8048/JAZ2019-015 (Antillephone N.V.)
Payment Processing Subsidiary (for certain card payments):
Libergos Ltd
Cyprus
Registration No.: ΗΕ 371971

External Regulator Contact (Antillephone N.V.)

If, after exhausting the internal complaints procedure, you remain dissatisfied, you may contact the licence supervisor:
Antillephone N.V. (licence supervisor for Hollycorn N.V.)
Email: [email protected]
Licence validation: https://validator.antillephone.com/validate?domain=richardbet-au.com

Note for Australian Users: Richard Casino on richardbet-au.com operates as an offshore online casino under Curaçao law and is not licensed in Australia. You acknowledge that ACMA may request blocking of access to offshore gambling sites and that your ability to access or use the Website may be affected by such measures. You are solely responsible for ensuring that your use of the Services is lawful in your jurisdiction.