Responsible Gaming

Responsible gaming at Richard Casino (accessed via richardbet-au.com) means approaching online gambling as a form of entertainment, not a way to earn income or solve financial difficulties. Gambling always involves risk, and it is essential that you play only with money and time you can comfortably afford to lose.

Richard Casino, operated by Hollycorn N.V. under licence 8048/JAZ2019-015 issued by Antillephone N.V. (Curaçao), provides a range of tools, information and support options to help you stay in control. These measures are voluntary and are not a substitute for your own responsibility or for professional help. The operator is not licensed in Australia and is not supervised by Australian regulators; Australian players will not have access to local dispute resolution bodies or ombudsmen in relation to this service.

If you feel that gambling is no longer fun, or that you are losing control, we encourage you to use the limits and self-exclusion tools described on this page and to contact our team at [email protected] as early as possible.

Risk Awareness

Most players gamble occasionally and within their means. However, for some people gambling can become harmful and develop into a gambling disorder. Recognising early warning signs is crucial so that you can act before serious harm occurs.

Common warning signs of problem gambling

• Gambling more frequently or for longer periods: You are betting almost every day, extending sessions late into the night, or finding it difficult to stop once you start.
• Thinking about gambling all the time: You often think about previous games, plan future sessions, or feel restless and distracted when you are not playing.
• Chasing losses: You increase your stakes or continue playing after losses in an attempt to win money back, even when you had not planned to spend more.
• Spending more than you can afford: Gambling with money needed for rent, bills, food, education or other essentials, or using credit cards or loans for gambling.
• Hiding or lying about gambling: You conceal your activity, delete browser history, or become defensive when others ask about your gambling or finances.
• Emotional distress: Feeling anxious, guilty, depressed or irritable because of gambling, especially after losses or when trying to cut back.
• Negative impact on daily life: Gambling causes difficulties in relationships, study or work, or you lose interest in hobbies and social activities you previously enjoyed.

Quick self-assessment

The following questions can help you assess your current gambling behaviour. Answer honestly "Yes" or "No" to each statement:

• I gamble more money or more often than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I sometimes gamble with money intended for bills, savings or other important expenses.
• I feel the need to increase my bets to get the same excitement.
• I feel stressed, anxious, guilty or depressed because of my gambling.
• I have borrowed money, sold possessions, or used credit to finance gambling.
• I hide my gambling from family or friends, or lie about how much I spend.
• I gamble to escape problems, relieve boredom, loneliness or negative emotions.
• Arguments, relationship issues or work/study problems have arisen because of my gambling.

If you answered "Yes" to several of these questions, your gambling may be risky or already problematic. We strongly recommend that you set strict limits, consider a self-exclusion, and contact an independent support service such as Gambling Help Online (Australia) or Gambling Therapy for professional assistance.

Gambling services on richardbet-au.com are intended for adults only (18+). If you suspect that a minor has access to your account or devices, please contact us immediately and use parental control tools as needed.

Limits & Tools

Richard Casino provides optional tools to help you control your spending and the time you spend playing. These tools are available to you as a player on richardbet-au.com. Using them proactively is one of the most effective ways to reduce the risk of gambling-related harm.

Deposit limits (daily, weekly, monthly)

You can configure deposit limits to restrict how much money you can add to your account within a chosen period. To set or modify a limit:

1. Log in: Sign in to your account at https://richardbet-au.com.
2. Open your profile: Go to "My Account" or "Profile" in the main menu and select the "Responsible Gaming" or "Limits" section (naming may vary slightly in different versions of the site).
3. Select the limit type: Choose "Deposit Limit" and then select the period you want to control:
   • Daily limit (e.g. AU$50 per day)
   • Weekly limit (e.g. AU$150 per week)
   • Monthly limit (e.g. AU$300 per month)
4. Enter your amounts: Type the maximum deposit amount that fits comfortably within your budget for each period you wish to limit. It should be an amount you can afford to lose entirely without affecting your essential living expenses.
5. Confirm and save: Click "Save" or "Confirm". The new limits will take effect immediately or as stated on the limits page.

If you later wish to reduce your limits, the change generally takes effect as soon as technically possible. If you wish to increase or remove limits, a cooling-off period may apply before the higher limit becomes effective. During this period, you will continue to be bound by your existing, lower limits. This delay is intended to support responsible decision-making.

Time limits and session reminders

In addition to deposit limits, you can set tools to manage the time you spend on Richard Casino:

• Session reminders: Set a reminder (for example every 30, 60 or 120 minutes). When the selected time passes, a pop-up message will remind you how long you have been playing and give you an option to log out or continue.
• Automatic logout: You may choose a maximum session duration (for example 2 or 3 hours). Once this limit is reached, you will automatically be logged out and must log in again to continue playing.

To configure these tools, go to "My Account" > "Responsible Gaming" or "Session Settings", select the relevant time options, and save your preferences.

Short-term "Time-Out" (24 - 72 hours)

If you feel that you need a short break from gambling but are not ready for a longer self-exclusion, you can use the "Time-Out" function.

1. Log in to your account and open the "Responsible Gaming" or "Self-Limits" section.
2. Select "Time-Out" or "Short Break".
3. Choose the desired duration (for example 24, 48 or 72 hours).
4. Confirm your choice. You may be asked to click a confirmation link or reconfirm by pressing "Activate Time-Out".

During an active Time-Out, you will not be able to deposit or play games. Depending on system settings, you may also be temporarily prevented from accessing your account. Once the selected period has ended, access will be restored automatically. If you believe you need a longer break, please consider the self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger and more long-term protective measure. By self-excluding, you request that Richard Casino prevents you from accessing your account and placing bets for a significant period, or permanently. This tool is intended for players who feel their gambling is problematic or out of control.

How to request temporary or permanent self-exclusion

1. Log in (if possible): Sign in to your account at richardbet-au.com. If you cannot log in, proceed directly to step 4.
2. Navigate to self-exclusion: Go to "My Account" > "Responsible Gaming" or "Security" and select the "Self-Exclusion" option.
3. Select a period: Choose the desired self-exclusion duration. Typical options may include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent exclusion)
4. Confirm your decision: Carefully read the explanation of consequences. You may be asked to confirm by clicking "Confirm Self-Exclusion", entering your password, or re-typing a phrase (such as "SELF-EXCLUDE"). This step is designed to ensure that you understand the seriousness of your choice.
5. Alternative by e-mail: If you cannot access the self-exclusion menu, send an e-mail from your registered address to [email protected] with the subject "Self-Exclusion AU" and clearly state:
   • Your full name
   • Your date of birth
   • Your registered e-mail address and username
   • The desired self-exclusion period (minimum 6 months or "lifetime")
6. Confirmation: You will receive an e-mail confirming activation of the self-exclusion as soon as it has been processed. Please keep this confirmation for your records.

Consequences of self-exclusion

• Account access: Once self-exclusion is active, you will not be able to log in, deposit, place bets or use bonuses on Richard Casino until the exclusion period ends. For lifetime exclusions, access will not be restored.
• Marketing communications: Reasonable efforts will be made to stop sending you marketing e-mails or SMS messages. Some messages already in process may still be delivered for a short time.
• Existing balance: If you have an available real-money balance, you may contact [email protected] to request withdrawal of those funds, subject to identity verification and standard anti-money laundering checks. Bonus funds, free spins and related winnings may be cancelled in accordance with the Terms & Conditions.
• Unsettled bets or game rounds: Any unresolved bets or game rounds will be settled or voided according to the applicable game rules and Terms & Conditions. The resulting real-money amount, if any, will be handled as described above.
• Changes and early re-opening: Temporary self-exclusion cannot normally be shortened or cancelled before its expiry. Lifetime self-exclusion is intended to be permanent. Any request to re-open an account after a long-term exclusion will be carefully assessed and may be refused.
• Multiple accounts and other sites: Richard Casino will take reasonable steps to prevent the creation of new accounts by a self-excluded player on richardbet-au.com. However, we cannot guarantee blocking of all future accounts, nor can we exclude you from other operators' websites. You should also use national self-exclusion schemes and blocking tools (see below).

Important jurisdictional note for Australian players: The national self-exclusion register BetStop applies only to licensed Australian wagering providers and does not cover offshore sites such as richardbet-au.com. You should therefore combine your on-site self-exclusion with BetStop (for locally licensed wagering services) and with device-level blocking software to maximise protection.

Support Resources

If you are worried about your gambling or someone else's gambling, independent professional support is available. The organisations below operate separately from Richard Casino and offer confidential, non-judgmental assistance. You do not need to be a registered player to contact them.

Local support for Australia

• Gambling Help Online (Australia-wide)
  Phone: 1800 858 858 (24/7, free from landlines and most mobiles)
  Website: gamblinghelponline.org.au
  Services: Live chat counselling, e-mail support, self-help tools and forums for gamblers and affected others.
  Languages: English, with access to interpreting services upon request.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support)
  Website: lifeline.org.au
  Services: Crisis counselling for emotional distress, including issues related to gambling, depression and anxiety.
• Beyond Blue
  Phone: 1300 22 4636 (24/7)
  Website: beyondblue.org.au
  Services: Support for anxiety, depression and related mental health issues which often accompany gambling problems.
• Relationships Australia
  Phone: 1300 364 277 (hours vary by state/territory)
  Website: relationships.org.au
  Services: Counselling and support for individuals, couples and families affected by relationship and financial stress, including gambling-related issues.

These services maintain strict confidentiality within the limits of the law. They are independent from Richard Casino and will not share your information with the operator without your consent.

International support organisations

If you reside outside Australia or prefer international services, the following organisations may be helpful:

National and regional self-exclusion schemes

• Australia - BetStop (National Self-Exclusion Register): BetStop allows you to exclude yourself from all licensed Australian online and phone wagering providers for periods between 3 months and a lifetime. Website: betstop.gov.au. Note: BetStop does not apply to offshore operators such as richardbet-au.com, but it is strongly recommended if you use locally licensed wagering services.
• United Kingdom - GamStop: Free self-exclusion covering UK-licensed online gambling sites. Website: gamstop.co.uk.
• Spain - General Register of Gambling Access Bans (RGIAJ): National self-exclusion system managed by the Dirección General de Ordenación del Juego. More information: ordenacionjuego.es.
• Other countries: Many jurisdictions maintain their own national or regional self-exclusion registers and venue-based exclusion programs. Please consult your local gambling regulator's website for details relevant to your place of residence.

Blocking software and device-level tools

In addition to site-specific and national self-exclusion, we strongly recommend the use of blocking software, which can restrict access to gambling sites on your devices:

• Gamban: Subscription-based software that blocks access to most gambling-related websites and apps across multiple devices. Website: gamban.com.
• BetBlocker: Free open-source blocking tool allowing you to restrict access to gambling sites for a chosen period. Website: betblocker.org.
• General parental control tools: Applications such as device-level "Family Safety" controls, DNS filters or router-based filters can further limit access to gambling content, especially on shared devices.

These tools are managed by independent providers. Richard Casino is not affiliated with them and is not responsible for their availability or performance.

Family and affected others

If you are impacted by another person's gambling, you can access specialised support:

• Gambling Help Online - For Families & Friends: Offers information and counselling specifically for people affected by someone else's gambling: gamblinghelponline.org.au/i-care-about-someone.
• Gam-Anon: A fellowship for relatives and friends of compulsive gamblers, with meetings and online resources: gam-anon.org.

All of the above services respect your privacy and will not share your information with Richard Casino.

Help for Family

Gambling-related harm often affects partners, children, parents and friends. If you are concerned about someone who plays on richardbet-au.com or any other gambling site, you are not alone, and support is available for you as well.

Preparing to talk about gambling

• Gather information: Learn about problem gambling, typical signs and support options (such as Gambling Help Online or Lifeline). Understanding the issue can help you feel more confident.
• Choose the right moment: Pick a calm, private time when the person is not gambling, not intoxicated and not under acute stress or anger.
• Focus on care, not blame: Think in advance about how to express your feelings using "I" statements (for example, "I feel worried when..."), rather than accusations.
• Set realistic expectations: Be prepared that the person may initially deny the problem or react defensively. Change is often a gradual process.

Having the conversation

• Express concern: Calmly describe what you have observed (missed bills, secrecy, mood changes) and how it affects you and others.
• Listen actively: Allow the person to talk without interruption. Acknowledge their feelings and avoid shaming or moralising.
• Encourage support: Suggest contacting a professional service together (for example, calling 1800 858 858 or using Gambling Help Online chat). Offer to sit with them while they make the call.
• Discuss practical steps: These may include setting limits, activating self-exclusion on richardbet-au.com, using BetStop for Australian-licensed services, or installing blocking software.
• Protect yourself: Make it clear that while you want to help, you cannot take responsibility for their gambling choices or debts.

Support resources specifically for families

• Gambling Help Online forums & chat: Online forums and live chat for family and friends: forum.gamblinghelponline.org.au.
• Lifeline (13 11 14): Available 24/7 if you feel overwhelmed or in crisis due to a loved one's gambling or related issues.
• Gam-Anon: Support meetings and online resources for relatives of problem gamblers: gam-anon.org.
• Relationships Australia: Family and couples counselling to address communication, financial stress and relationship problems linked to gambling: relationships.org.au.

Recommended next steps

• Consult a health professional: Encourage the person to speak with their GP, psychologist or counsellor about gambling and any associated mental health issues. You may also seek individual support for yourself.
• Develop a safety plan: This might include separating finances, limiting access to shared accounts, or agreeing on spending boundaries.
• Use formal tools: Consider encouraging the person to self-exclude from Richard Casino and other gambling sites, and to register with BetStop if they use Australian-licensed wagering providers.
• Seek legal or financial advice: If debts or financial harm are significant, contact a financial counsellor or legal service in your state or territory.

Operator's Commitment

Richard Casino is owned and operated by Hollycorn N.V., registered in Curaçao (No. 144359), with payment processing provided by Libergos Ltd (Cyprus, Reg. No. ΗΕ 371971). The service operates under licence 8048/JAZ2019-015 issued by Antillephone N.V. (Curaçao). While this licence imposes certain player protection obligations, the operator is not licensed or regulated in Australia and is therefore not subject to Australian regulatory standards or ombudsman schemes.

Internal monitoring and risk checks

• Behavioural analysis: The platform may use automated systems to monitor account activity for patterns potentially associated with problem gambling, such as unusually long sessions, rapidly increasing deposits, frequent declined transactions, repeated bonus chasing, or attempts to circumvent limits and exclusions.
• Age and identity verification: Where required, the operator may request documents to verify that a player is over 18 and that account details are accurate. Accounts may be suspended if age or identity cannot be confirmed.
• Responsible gaming messaging: In response to certain behaviours, the website may display warning messages, reminders of time spent or amounts wagered, and prompts to set limits or take breaks.
• Account interventions: In some circumstances, the operator may impose stricter limits, temporarily block deposits, or suspend accounts if there is a reasonable concern about potential harm, fraud or violation of the Terms & Conditions.

When support may contact you

The responsible gaming or support team may initiate contact with you in the following situations:

• If your activity triggers predefined risk indicators suggesting possible gambling-related harm.
• If you send messages describing loss of control, financial hardship, or expressions of distress linked to your gambling.
• If third parties (for example, a family member) contact the operator with serious concerns about your gambling, subject to applicable privacy laws and internal policies.
• If there are indications that you may be under 18 or that another person is using your account.

When the team contacts you, they may:

• Provide information about responsible gambling tools and independent support services.
• Recommend or apply deposit limits, time-outs or self-exclusion, especially where there is a clear risk of harm.
• Request additional information or clarification to ensure your safety and compliance with the Terms & Conditions.

The support team is not a counselling service and cannot provide clinical advice. Their role is to help you use the available tools, explain the rules, and ensure that your gambling stays as safe as possible within the scope of their licence and technical capabilities.

If you are dissatisfied with how a responsible gambling issue or complaint has been handled, you may escalate it by contacting the external licence regulator for Hollycorn N.V., Antillephone N.V., at [email protected]. Be aware that this is a Curaçao-based regulator and does not provide the same level of consumer protection as Australian authorities.

Updates

This Responsible Gaming page may be updated from time to time to reflect changes in internal procedures, technical tools, contact details, or applicable legal and regulatory requirements in the jurisdictions in which Hollycorn N.V. operates.

• E-mail notifications: Where appropriate, Richard Casino may notify registered players of significant changes by e-mail sent to the address associated with their account.
• On-site notices: Important updates may be announced through banners, pop-ups or messages displayed after login on richardbet-au.com.
• Terms & Conditions: In the event of a conflict between this page and the Terms & Conditions, the Terms & Conditions will generally prevail, except where more protective responsible gaming measures are applied.

We encourage you to review this page regularly. Your continued use of the services after updates become effective will generally constitute acceptance of the revised information, unless applicable law requires express consent.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set or change limits, request a self-exclusion, or provide feedback on our procedures, please contact the responsible gaming team for Richard Casino using the details below.

Responsible gaming contacts at Richard Casino

• E-mail (primary contact): [email protected]
  Please include:
  • Your full name and date of birth
  • Your registered e-mail address and username
  • A clear description of your request (for example "Set deposit limit", "Time-Out", "Self-Exclusion" or "Responsible Gambling Feedback")
  We aim to acknowledge responsible gambling requests within a reasonable timeframe and to process self-exclusion requests as a priority.
• External regulator (Curaçao): [email protected]
  This contact belongs to Antillephone N.V., the external licence holder. You may write to this address if you have first attempted to resolve your issue with Richard Casino and remain dissatisfied.
• Telephone: There is currently no dedicated telephone line for the responsible gaming department of Richard Casino. For immediate phone-based emotional or counselling support, please contact Australian helplines such as Gambling Help Online (1800 858 858), Lifeline (13 11 14) or other services listed in the "Support Resources" section.

Online feedback and self-control requests

You can also submit responsible gaming enquiries and feedback via the website:

1. Visit https://richardbet-au.com and scroll to the footer.
2. Click on "Support" or "Contact Us" to access the online contact form or live chat (where available).
3. In the form, select a subject such as "Responsible Gaming / Self-Exclusion" or clearly state this in the message body.
4. Describe the limits or protections you wish to apply (for example, "Set weekly deposit limit to AU$100" or "Self-exclude for 1 year").
5. Submit the form. Keep a copy of any confirmation message or ticket number sent to you.

For your security, do not include full payment card numbers or passwords in any message. All responsible gaming communications will be treated with discretion, subject to legal and regulatory obligations.